ThoughtRiver is a pioneering legal technology company solving a key challenge for lawyers and in-house legal teams: knowing whether a contract needs attention without reading it end-to-end. Its AI-powered contract pre-screening platform uses advanced Natural Language Processing (NLP) and legal intelligence to analyse agreements and deliver clear, actionable recommendations in minutes.

At the core of the platform is Lexible, a universal contract description framework built from thousands of real-world legal questions. Developed in collaboration with Cambridge University, it maps obligations and rights within any agreement, helping lawyers understand risks and priorities instantly. ThoughtRiver's 97%accuracy score is far superior to the main LLMs on the market, which score around 76%.

ThoughtRiver partners with in-house teams, general counsels, and law firms globally, enabling them to review contracts faster, unlock new revenue streams, and focus on higher-value legal work.

We are seeking a Professional Services Legal Content Director to lead the development and delivery of client playbooks and AI-driven legal content. This role sits at the intersection of law, AI, and client success, ensuring our enterprise clients consistently achieve measurable value with our platform.

You will work directly with corporate legal teams, General Counsel, and law firm partners, guiding them through onboarding, playbook development, and ongoing optimisation. You’ll also play a central role in expanding our Lexible® library, helping shape how legal content is translated into AI-powered workflows at scale.

This is both a client-facing and strategic role, contributing to the growth ofThoughtRiver’s Professional Services portfolio and setting the standard for how legal AI is delivered to global clients.

• Own and deliver playbook projects for global corporate and law firm clients, ensuring consistent value realisation.
• Analyse client templates and contracting practices, translating them into AI-driven review processes.
• Author, label, and curate new legal concepts within Lexible®, ThoughtRiver’s proprietary knowledge tree.
• Act as a trusted advisor to senior stakeholders (General Counsel, Partners), building long-term strategic relationships.
• Collaborate with Product, Engineering, and Customer Success to influence roadmap and feature adoption.
• Lead client workshops and calls, aligning requirements, deliverables, and success criteria.
• Identify opportunities to scale Professional Services offerings and create repeatable processes.
• Serve as the voice of the client, bringing structured feedback into product and service development.

• Qualified lawyer with 5+ years PQE in commercial/contract law.
• Strong client-facing experience, ideally with corporate legal teams or law firms.
• Proven ability to draft, interpret, and operationalise contracts into structured frameworks.
• Exceptional communication and relationship-building skills, confident engaging senior stakeholders.
• Self-starter with an entrepreneurial mindset; thrives in a fast-moving SaaS or start-up environment.
• Ability to manage multiple projects simultaneously, balancing detail with commercial pragmatism.
• Experience in SaaS, technology, or legal-tech environments.

• Familiarity with AI-driven tools, legal automation, or contract lifecycle management.
• Experience influencing cross-functional teams (sales, engineering, customer success).
• Strong analytical and organisational skills, with a data-driven approach to client outcomes.

• Strategic impact – play a leading role in scaling Professional Services for a category-defining Legal AI company.
• Cutting-edge environment – work with AI engineers, legal experts, and global corporates to transform how contracts are reviewed.
• Career growth – upcoming funding will expand Professional Services, opening pathways to leadership and team management.
• Benefits – private healthcare (for you + dependents under 18), 25 days holiday + birthday + bank holidays, rising with tenure, 4% pension match, life assurance, and equity participation.

1. 30-minute call with COO (fit & high-level experience)
2. 60-minute interview with CEO
3. Practice assessment on a contract review