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Digitizing the world’s contracts

We believe that by digitizing the world’s contracts we can help businesses and individuals contract with each other more simply and efficiently. 

Our Team

We have 40+ amazing people spread across our offices in London, Cambridge, New York, Singapore, and Auckland all working tirelessly to deliver value to our global client base. Below are a few of our senior team.

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Tim Pullan

Founder & CEO

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Dom Hudson

Director, NLP & Machine Learning (Co-Founder)

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Richard Moss

VP, Technology

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Kirsty Alderton

Director, Operations

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Martin Davidson

VP, Customer

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Mwayi Dzanjalimodzi

Development Lead

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Richard Cobb

VP Global Sales

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Peter Nussey

Sales – EMEA

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Kristin Shevis

Sales & Success – US

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David Audley

Sales – APAC

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Michelle Wakeling

Head of Customer Success

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Angus Chudleigh

VP Commercial

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John Porter

Application Architect

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Rebekkah Provine

Senior Contract Intelligence Consultant

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Lewis Cooper

Product Owner

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Samuel Almeida

Operations Engineer

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Macchris Ilo

Senior Customer Success Manager

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Emanuela Denaro

Legal Engineer

“I get to combine the knowledge gained through my legal education with my passion for technological solutions in a creative and unprecedented way. It's fantastic to be part of a trailblazing team, and that's what we do.”

ALEX MCADAM, CONTRACT INTELLIGENCE EXECUTIVE

Join us

ThoughtRiver™ is a rapidly growing company with an international team based in Cambridge, London, New York, Singapore and New Zealand.

We are currently looking for self-motivated and enthusiastic individuals with intellectual curiosity and common sense. Working successfully in a small and focused team requires a willingness to take on responsibility and see things through.

Apply below and follow us on LinkedIn for company news and further careers info.

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  • We are looking for a high energy Business Development Executive to help us deliver on our mission to speed up business. If you’ve got relevant experience, drive and enthusiasm for law and tech, then we’re interested in hearing from you.

    Apply now
  • At ThoughtRiver, we are disrupting legal services by providing innovative solutions to commercial challenges that lawyers and businesses face. We use artificial intelligence to enable lawyers to identify and interpret key provisions in contracts for the purposes of insight, triage and risk management. The foundation for our intelligence is Lexible, our proprietary contract knowledge framework.

    We have an opening for a mid-level lawyer to join our team and lead quality assurance on Lexible’s legal intelligence capability.

    You will report to our Chief Legal Intelligence Officer and will work closely with a number of teams across the business:

    • Computer scientists and data analytics experts in our Intelligence team to support the iteration of new models and ongoing improvement of the Lexible output;
    • Operational QA testers, to ensure stringent checks are undertaken to validate that changes to Lexible models are deployed successfully to production;
    • Contract Intelligence team and Lexible engineers to analyse data on intelligence performance

    You will drive a culture of constant improvement in our prediction output.

    This is an exciting opportunity to test your legal skills and earn a stake in the future of legal technology that is disrupting the profession.

    If you are intellectually capable, technically adept, proactive, meticulous and ready to challenge yourself in an emerging industry, please get in touch.

    Primary Skill Requirements

    You should be an excellent technical commercial lawyer that enjoys intellectual challenge. You are meticulous, rigorous and have a proactive approach.

    Essential Technical Skills

    • Minimum 3 years post qualification experience of commercial contract law
    • Adept at analysing legal data
    • Technical empathy and understanding of machine learning principles
    • Excellent spoken and written English

    Advantageous but not Essential skills

    • Prior involvement with technology solutions that support legal operations
    • Experience of data analysis/visualisation tools e.g. SQL

    Personal Skill Requirements
    This position will suit a technical lawyer with a precise attitude to legal concepts and processes. You will be persistent in your pursuit of perfection and willing to learn new skills and approaches.

    It may suit a professional support lawyer, knowledge management lawyer or a senior lawyer returning to work who is interested in deploying their skills in the development of new technology-enabled legal services.

    To apply please email your covering letter and CV to alix.balfe@thoughtriver.com

    Apply now

  •  Customer Success Manager

     At ThoughtRiver, we are disrupting legal services by providing innovative solutions that use artificial intelligence to enable lawyers to pre-screen contracts for the purposes of insight, triage and risk management.

     

    Having secured funding in 2018 and with a rapidly expanding global client list, we are continuing to grow our Customer Success function.

     

    The role

     Reporting directly to the Head of Customer Success, we are looking for candidates with a strong track record of working successfully with clients in a post-sales software environment.

    We are looking for individuals interested in actively participating in building the Customer Success team into a market-leading function.

    You will:

    • Own a portfolio of customers, working with their in-house legal teams and law firms to deploy, onboard and increase their usage of ThoughtRiver's solution.
    • Own and grow key customer relationships, creating trust and driving advocacy through increased usage and engagement, making sure clients have the best possible experience and attain maximum value from ThoughtRiver
    • Be a trusted advisor to customers; providing best in class onboarding, training and ongoing support through in-person meetings, calls and webinars
    • Communicate new features and enhancements to drive engagement. Collect client feedback and product enhancement requests from your portfolio and advocate for them with the relevant internal teams
    • Coordinate and/or manage internal and external resources including professional services provided to customers
    • Analyze and monitor usage and customer data from a variety of sources to inform your outreach efforts
    • Work closely with Account Managers around renewals to drive client retention and enable account growth, through cross sell and upsell opportunities
    • Contribute to the constant improvement of on-boarding and develop best-practice customer lifecycle practices

     

    The Candidate

    You are passionately focused on the customer, a pro-active self-starter with high energy, commercially-savvy, strong written and spoken communication skills, and proven ability to collaborate effectively internally and externally to get things done. You strive to provide an excellent customer experience and take pride in consistently delivering a high quality output.

    You have:

    • a strong track record of working in a customer success/client relationship role with a proven ability for driving the long term success of a portfolio of customers
    • 3+ years of experience in a Customer Success or Account Management role in a SaaS platform environment
    • the ability to quickly understand a customer’s business and industry vertical
    • Experience using data to deliver meaningful customer outcomes as well as for tracking and improving your own performance
    • Proven ability to learn new technologies, preferably in the legal-tech space, with the ability to apply relevant learnings to a customer’s business industry or vertical
    • Excellent written, presentation and project management skills
    • Experience working with law firms and/or in-house legal teams in a consultative fashion an advantage

    A successful candidate will be able to evidence their ability to fulfil the personal and technical competencies outlined above. If you are ready to help shape the future direction of legal services, then please apply by email with a covering letter and CV to michelle.wakeling@thoughtriver.com

     

     

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    We are seeking Software Engineers to be responsible for developing our RESTful API and the interchange of data between clients and servers. Your primary focus will be the development of server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from varied front-end applications.

    Successful candidates will have a minimum of 1-year commercial experience working in a similar or related field.

    Responsibilities

    Designing, Developing and Maintaining the PHP RESTful APIs which underpin our product.

    Completing product work against ThoughtRiver’s application stack including new feature development and maintenance changes.

    Assessing new requirements in the form of stories; generating tasks, estimates, impact assessments.

    Ensuring own and team code meets PSR standards; completing unit tests.

    Adhering to technical development standards; working with Software Architect to implement architectural patterns.

    Providing support to operations team in terms of release planning and operational handovers; assessing issues arising in production which cannot be resolved by support teams.

    Ensuring all work is impact assessed and documented.

    Reporting To

    Head of Applications Engineering

    Technical Skills Required

    Essential

    A high degree of knowledge and experience with Modern PHP.

    A clear and demonstrable understanding of OOP principles.

    Experience working with frameworks such as Slim, Lumen, Silex etc

    Linux

    REST API development

    MySQL (or similar)

    Test-Driven Development, Domain-Driven Design – highly desirable

    Advantageous but not essential

    Python

    Javascript, modern JS libraries such as Angular, React or similar

    Rewards

    We offer all of our employees equity in the form of share options.

    Additionally, competitive salary, 25 days holiday per annum, 4% employer pension contribution.

    Person Profile

    Accomplished engineer who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability to work under pressure, enjoys a varied workload, and has excellent track record of self-development.

    Apply now

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    Our Data Science team work on problems to improve and perfect the results from our Fathom Contextual Interpretation Engine. Working with Product Owners and legal language experts, we identify complex areas of interpretation required for different types and formats of contracts, initiate research projects with specific goals, then transition these into the Fathom product alongside our Engineering teams. Utilisation of the latest techniques available is hugely important, and relish collaboration with specialist we partner with in both academia and AI-focussed businesses.

    Successful candidates will have strong academic background in this field, with minimum of 1-year commercial experience working in a similar or related field.

    Reporting To

    Head of Data Science

    Technical Skills Required

    Essential

    NLP; Machine learning; Python

    Strong plus

    Graph technologies (networkx etc)

    Experience with ontologies

    Relation extraction

    Unsupervised learning

    Test-driven development

    Domain-driven design

    Rewards

    We offer all of our employees equity in the form of share options.

    Additionally, competitive salary, 25 days holiday per annum, 4% employer pension contribution.

    Person Profile

    Accomplished data scientist who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability to work under pressure, enjoys a varied workload, and has excellent track record of self-development.

    Apply now

     

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    We are seeking an ambitious individual who cares about quality of service and provides excellent customer care and support. The successful candidate will work with all stakeholders in the business, ranging from customers, in-house lawyers, development and operations teams to ensure excellent product support and service availability. The role spans across two areas where you will be providing both application support and service management for multiple production and development environments.
     
    Responsibilities
    - Application Support
    - Monitor and respond to support tickets raised by the customer and internally within agreed SLAs
    - Undertake triage on support tickets raised, execute impact analysis and provide accurate classification of reported issues to ensure appropriate prioritisation
    - Initiate problem resolution by using knowledge base, problem replication and running diagnostic troubleshooting.
    - Work closely with development teams to resolve issues and provide good customer service. Ensure problem routing and escalation, when necessary
    - Deliver periodic ticketing reports in conjunction with SLAs
    - Provide input during sprint planning process; specifically, around bug management.
    - Work with Product Support lead to build automated processes to streamline support procedures
     
    DevOps Support
    - Working with QA and development teams to build, implement and support the release packages.
    - Work with the DevOps lead to assist with the deployment of hot fixes and maintenance releases
    - Provide service availability and capacity management for hosted services
    - Ensure service SLAs are met through regular monitoring of systems, backup and tested restorations
    - Onboard new customers and staff
    - Undertake installation and administration of local IT assets
    - In conjunction with DevOps lead, build and automate processes to streamline operations.
     
    Reporting To
    Delivery Manager
     
    Skills Required
    Essential
    - 3 years of experience as a product support engineer
    - 3 years of experience as a DevOps engineer
    - Usage of Linux operating systems
    - Exposure to Windows command line
    - Basic understanding of MySQL (or similar)
    - Exposure to Web / SaaS applications
    - Knowledge of agile working practices
    - Critical thinker and excellent problem-solving skills
    - Good and proven communication skills both written and verbally
    Advantageous but not essential
    - Scripting such as bash or python
    - Used Jira or Target Process
    - Usage of Bitbucket or equivalent tool
    - Understanding and exposure of Python & PHP programming languages
     
    Rewards
    We offer all of our employees equity in the form of share options. Additionally, competitive salary, 25 days holiday per annum, 4% employer pension contribution.
     
    Person Profile
    Accomplished Technical Operations and Support Engineer who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability
    to work under pressure, enjoys a varied workload, and has excellent track record of self-development.
     
    The support engineer needs to be able to work independently but also be part of the team, have excellent interpersonal and communication skills and take responsibility for their role within the business.
     
    Hours of employment and on-call provision
    At ThoughtRiver, we have customers around the world. To provide excellent support coverage the Technical Operations and Support Engineer will be required to work staggered hours, ranging from 8am to 9pm Monday to Friday. There is
    flexibility around these hours, which will be discussed at interview. Alongside, there is an additional allowance to support an on-call rota.

     

    Apply now

  • Description

    At ThoughtRiver we are disrupting legal services by providing innovative solutions to commercial challenges that lawyers and businesses face. We use artificial intelligence to enable lawyers to identify and interpret key provisions in contracts for the purposes of insight, triage and risk management. The foundation for our intelligence is Lexible, our contract description framework.

    We have an opening for a legal technologist to join our team, support the work of our Content Squad and work at the cutting-edge of law and technology.

    This Content Squad owns our Lexible product, related applications and partner accreditation scheme. The squad also oversees legal data quality of our platform and helps build out-of-the-box content for our customers.

    You will work closely with a number of teams across the business: our Customer Success teams to support second line resolution of legal intelligence investigations and the creation of new Lexible content; computer scientists and data analytics experts in our Intelligence team to support the iteration of new machine learning models and ongoing improvement of the Lexible output; and with the Product Owner and operational QA testers to support the development of our Lexible authoring and training applications.

    If you are intellectually capable, technically adept, pro-active, meticulous and ready to challenge yourself in a new and emerging area, please get in touch.

    Essential Skills

    · Adept at analysing legal data

    · A technical empathy and understanding of machine learning principles

    · Prior success working in a collaborative, team environment

    · Excellent spoken and written English

    Advantageous but not Essential skills

    · Post qualification experience of commercial contract law

    · Prior involvement with technology solutions that support legal operations

    The Candidate You should be a technical commercial lawyer with a precise attitude to legal concepts and process. You will be highly logical, meticulous, ordered and rigorous in your approach. You will be persistent in your pursuit of perfection. You are adaptable, inquisitive and willing to learn new skills and approaches. You can engage with lawyers and technologists and enjoy adapting your communication style to suit the audience. You enjoy intellectual challenges and have an interest and understanding in legal technology.

    To apply please email your covering letter and CV to: rebekkah.provine@thoughtriver.com

  • Description

    At ThoughtRiver, we are disrupting legal services by providing innovative solutions to commercial challenges that lawyers and businesses face. We use artificial intelligence to enable lawyers to identify and interpret key provisions in contracts for the purposes of insight, triage and risk management.

    We are in an exciting period of growth and have offices and customers globally. As a scaling business we have a need for senior level legal support to help shape the legal function as well as managing and providing legal support across the business on a variety of matters typical of a growing business. These include:

    • Drafting and negotiating sales contracts with ThoughtRiver’s customers together with development of best practice processes to support efficient conclusion of contracts
    • Drafting and negotiating technology services contracts
    • Managing the IP strategy to ensure the protection of ThoughtRiver’s Intellectual Property
    • Ensuring the company and its processes are compliant with global data privacy laws
    • Managing corporate and company secretarial matters
    • Managing any litigation and pre-action claims
    • Develop and support best-practice know-how and processes for ThoughtRvier’s legal team to ensure legal operational efficiency
    • Contribute to public policy developments and thought leadership relating to the law and AI
    • Supervision of a legal trainee and contribution and development of legal training programmes for the legal team and colleagues
    • Advice on employment matters

    You will have accountability for the range of legal matters typical of a scaling growth company engaging with outside counsel as appropriate. You will report into the VP Commercial and take instructions from other colleagues across the business.

    You will be required to take a ‘technology-first’ approach to legal services taking advantage of the support offered by ThoughtRiver’s own tools as well as taking a pro-active approach to other legal tech tools on the market.

    In doing so, you will help support the creation of an advanced in-house legal team supported by cutting-edge technology to support the efficient use of legal resource (both cost and time) and available know-how.

    You will be part of creating a truly cutting-edge in-house legal team for ThoughtRiver allowing it to scale and grow effectively with the business. You will also provide an important feedback loop to ThoughtRiver’s product teams to support the constant iteration of the ThoughtRiver product for the benefit of its customer base.

    Skill requirements

    • You will be a senior corporate/commercial lawyer with a track record in delivering for clients and managing senior stakeholders
    • You have experience negotiating and advising on SAAS licence agreements
    • You have experience of working with early stage growth companies and associated financing rounds
    • You have experience providing legal advice for businesses that trade internationally
    • You have experience and interest in the development of junior lawyers
    • Demonstrable interest in legal tech
    • You have excellent communication skills
    • You have excellent spoken and written English

    Personal Skills Requirements

    • You have a growth mindset with a curious and analytical mind
    • You have a positive, can-do attitude and seek to own what is within your area of accountability
    • You show commitment and are prepared to go above and beyond
    • You are customer focussed and creative in the application of legal services
    • You are laser focussed on goals and strive to deliver pragmatic and commercially orientated advice
    • You are a committed and motivated student of the law and enthusiastic about developing your wider skills and competencies as a lawyer
    • You are technologically minded and take a curious approach to new technology and the deployment of this tech to the benefit of the legal function
    • You thrive in a dynamic environment
    • You have good attention to detail and you are a clear communicator

    We anticipate this role could initially be fulfilled as a part-time role but expect the role to develop as the business scales.

    What happens next?

    Think this sounds like the right next move for you? Please send your CV and covering letter to: martin.davidson@thoughtriver.com

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    We are seeking Engineers to be responsible for developing capability for our Exploration product suite. This allows lawyers to understand the dynamics of their domain by analysing trends and outliers in their contract portfolios, potentially combining with other data sets. The result is actionable insight, providing a much sought-after capability for legal teams to measure and improve.

    The role involves understanding client requirements and being able to translate these into powerful visualisations, build data models to support the visualisations and support the development and maintenance of the data integration pipelines which populate the data models. All this is within a product development context where we seek to build once and deploy many times.

    Successful candidates will have a minimum of 2 years commercial experience working in a similar or related field.

    Responsibilities

    Designing, Developing and Maintaining Tableau dashboards within the ThoughtRiver Exploration product suite.

    Assessing client and product manager requirements to create and improve visualisations.

    Providing training of Exploration product set and advanced Tableau features to clients and internal teams.

    Contribute to the design, development and maintenance of data pipelines populating data models for Exploration.

    Assessing new requirements in the form of stories; generating tasks, estimates, impact assessments.

    Ensuring own and team outputs meet company standards; completing unit tests.

    Adhering to technical development standards; working with Software Architect to implement architectural patterns.

    Providing support to operations team in terms of release planning and operational handovers; assessing issues arising in production which cannot be resolved by support teams.

    Ensuring all work is impact assessed and documented.

    Technical Skills Required

    Essential

    A high degree of knowledge and experience with data analytics and visualisation tools; strong preference for Tableau.

    Expertise with relational databases, database design and query construction and optimisation

    A Test-Driven mentality

    Highly advantageous

    Data integration or ETL frameworks

    Coding languages, particularly Python

    NoSQL databases, particularly document databases and Elastic Search

    Rewards

    Competitive salary.

    Equity in the form of share options.

    Person Profile

    Accomplished engineer who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability to work under pressure, enjoys a varied workload, and has excellent track record of self-development. Collaborative approach and good team player; adept at communicating with business stakeholders and clients.

    Apply now
  • ThoughtRiver is disrupting legal services by enabling lawyers to review contracts without reading them. Our artificial intelligence solutions automatically pre-screen contracts to improve productivity and enable automated triage and risk management capabilities.

    We are in an exciting period of growth and have offices and customers globally. As a scaling business we have a need for a Product Owner to lead one of our key Product Squads to help drive our priorities from a product development perspective.

    The Content Squad owns our Lexible product (our ontology of legal questions), related applications used by our legal users to configure the platform. The Squad also oversees the predictive capabilities of our platform and helps build our out-of-the-box content for our customers.

    The Role

    The Product Owner owns the feature set within the remit of their Product Squad and is accountable for the Squad’s success. The Product Owner is responsible for the day-to-day operations of a Product Squad in order to deliver the Product.

    Vision

    The Product Owner can be thought of as the Managing Director for a Product Squad. The Squad being a cross-functional team assembled from different skills groups or Chapters including developers, computer scientists and lawyers. The Product Owner will work closely with Technical Leads within the Squad and senior lawyers, with the Product Owner being responsible for business requirements, prioritisation and time-to-market. The Technical Lead being responsible for the technical design, estimates and delivery and lawyers responsible for the legal content.

    Key Tasks:

    • Leads product vision for the Squad in line with Product Management’s objectives.
    • Responsible for pitching features relevant to the Squad’s remit andrepresenting the Squad’s interest in prioritisation and roadmap meetings
    • Responsible for defining size of Squad and skills required to meet the backlog
    • Responsible for product backlog definition using informed metrics and insight to help prioritise and judge success
    • Responsible for defining iterations and stories (or research projects) and ensuring these are appropriately prepared, reviewed and sized to ensure an effective sprint planning process
    • Responsible for selection of stories into iterations via sprint planning and assessment against the company’s core objectives to ensure effective prioritisation
    • Responsible for specifying requirements for other Squads as required and effective interaction with leads of other Squads to ensure this is done
    • Responsible for Sprint Reviews and Retrospectives to gather feedback and implement feedback / lessons learnt
    • Responsible for gathering and disseminating feedback on how effective the delivered features perform in production
    • Accountable for ensuring developments are production ready by driving and co-ordinating the activities of developers, QA and operations
    • Responsible for escalation of delivery issues to Product Management, including proposed courses of action
    • You will act as the key interface between a multi-faceted Squad, stakeholders and lead interactions with customers to ensure the Squad’s aims are achieved
    • The Product Owner will promote the adoption of ThoughtRiver behaviours within the Squad, will look for constant process improvement and provide feedback to line managers regarding other team members within the Squad.

    Measures of Success

    Product Owners are measured on the delivery output of the Squads they head up, by meeting release targets and go-to-market timelines that have been committed to, and by delivering products and features which receive positive user feedback as well as non-functional items such as high scalability, low error or bug rates and smooth transition of product into production.

    The Candidate

    You should have experience in product ownership/management and running an agile process to effectively balance competitive project priorities whilst delivering for customers. You will have an understanding of the full product lifecycle from analysis to development. Given the Content Squad’s technical remit, an empathy for legal concepts and machine learning background is advantageous. You will be highly logical, meticulous, ordered and rigorous in your approach. You take ownership and are able to provide clear direction on Squad activities and design direction and able to bring people along with you.

    You are adaptable, inquisitive and willing to learn new skills and approaches. You have a collaborative style and able to flex your communication style to engage effectively with lawyers and technologists to ensure you meet the company’s objectives.

    What happens next?

    Think this sounds like the right next move for you? Please send your CV and covering letter to:

    martin.davidson@thoughtriver.com



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