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Digitizing the world’s contracts

We believe that by digitizing the world’s contracts we can help businesses and individuals contract with each other more simply and efficiently. 

Our Team

We have 40+ amazing people spread across our offices in London, Cambridge, New York, Singapore, and Auckland all working tirelessly to deliver value to our global client base. Below are a few of our senior team.

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Tim Pullan

Founder & CEO

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Dom Hudson

Director, NLP & Machine Learning (Co-Founder)

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Richard Moss

VP, Technology

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Kirsty Alderton

Director, Operations

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Martin Davidson

VP, Customer

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Mwayi Dzanjalimodzi

Development Lead

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Richard Cobb

VP Global Sales

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Peter Nussey

Sales – EMEA

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Kristin Shevis

Sales & Success – US

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David Audley

Sales – APAC

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Michelle Wakeling

Head of Customer Success

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Angus Chudleigh

VP Commercial

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John Porter

Application Architect

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Rebekkah Provine

Senior Contract Intelligence Consultant

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Lewis Cooper

Product Owner

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Samuel Almeida

Operations Engineer

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Macchris Ilo

Senior Customer Success Manager

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Emanuela Denaro

Legal Engineer

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“I get to combine the knowledge gained through my legal education with my passion for technological solutions in a creative and unprecedented way. It's fantastic to be part of a trailblazing team, and that's what we do.”

ALEX MCADAM, CONTRACT INTELLIGENCE EXECUTIVE

Join us

ThoughtRiver™ is a rapidly growing company with an international team based in Cambridge, London, New York, Singapore and New Zealand.

We are currently looking for self-motivated and enthusiastic individuals with intellectual curiosity and common sense. Working successfully in a small and focused team requires a willingness to take on responsibility and see things through.

Apply below and follow us on LinkedIn for company news and further careers info.

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  • We are looking for a high energy Business Development Executive to help us deliver on our mission to speed up business. If you’ve got relevant experience, drive and enthusiasm for law and tech, then we’re interested in hearing from you.

    Apply now

  • At ThoughtRiver, we are disrupting legal services by providing innovative solutions to commercial challenges that lawyers and businesses face. We use artificial intelligence to enable lawyers to identify and interpret key provisions in contracts for the purposes of insight, triage and risk management. The foundation for our intelligence is Lexible, our proprietary contract knowledge framework.

    We have an opening for a mid-level lawyer to join our team and lead quality assurance on Lexible’s legal intelligence capability.

    You will report to our Chief Legal Intelligence Officer and will work closely with a number of teams across the business:

    • Computer scientists and data analytics experts in our Intelligence team to support the iteration of new models and ongoing improvement of the Lexible output;
    • Operational QA testers, to ensure stringent checks are undertaken to validate that changes to Lexible models are deployed successfully to production;
    • Contract Intelligence team and Lexible engineers to analyse data on intelligence performance

    You will drive a culture of constant improvement in our prediction output.

    This is an exciting opportunity to test your legal skills and earn a stake in the future of legal technology that is disrupting the profession.

    If you are intellectually capable, technically adept, proactive, meticulous and ready to challenge yourself in an emerging industry, please get in touch.

    Primary Skill Requirements

    You should be an excellent technical commercial lawyer that enjoys intellectual challenge. You are meticulous, rigorous and have a proactive approach.

    Essential Technical Skills

    • Minimum 3 years post qualification experience of commercial contract law
    • Adept at analysing legal data
    • Technical empathy and understanding of machine learning principles
    • Excellent spoken and written English

    Advantageous but not Essential skills

    • Prior involvement with technology solutions that support legal operations
    • Experience of data analysis/visualisation tools e.g. SQL

    Personal Skill Requirements
    This position will suit a technical lawyer with a precise attitude to legal concepts and processes. You will be persistent in your pursuit of perfection and willing to learn new skills and approaches.

    It may suit a professional support lawyer, knowledge management lawyer or a senior lawyer returning to work who is interested in deploying their skills in the development of new technology-enabled legal services.

    To apply please email your covering letter and CV to alix.balfe@thoughtriver.com

    Apply now

  •  Customer Success Manager

     At ThoughtRiver, we are disrupting legal services by providing innovative solutions that use artificial intelligence to enable lawyers to pre-screen contracts for the purposes of insight, triage and risk management.

     

    Having secured funding in 2018 and with a rapidly expanding global client list, we are continuing to grow our Customer Success function.

     

    The role

     Reporting directly to the Head of Customer Success, we are looking for candidates with a strong track record of working successfully with clients in a post-sales software environment.

    We are looking for individuals interested in actively participating in building the Customer Success team into a market-leading function.

    You will:

    • Own a portfolio of customers, working with their in-house legal teams and law firms to deploy, onboard and increase their usage of ThoughtRiver's solution.
    • Own and grow key customer relationships, creating trust and driving advocacy through increased usage and engagement, making sure clients have the best possible experience and attain maximum value from ThoughtRiver
    • Be a trusted advisor to customers; providing best in class onboarding, training and ongoing support through in-person meetings, calls and webinars
    • Communicate new features and enhancements to drive engagement. Collect client feedback and product enhancement requests from your portfolio and advocate for them with the relevant internal teams
    • Coordinate and/or manage internal and external resources including professional services provided to customers
    • Analyze and monitor usage and customer data from a variety of sources to inform your outreach efforts
    • Work closely with Account Managers around renewals to drive client retention and enable account growth, through cross sell and upsell opportunities
    • Contribute to the constant improvement of on-boarding and develop best-practice customer lifecycle practices

     

    The Candidate

    You are passionately focused on the customer, a pro-active self-starter with high energy, commercially-savvy, strong written and spoken communication skills, and proven ability to collaborate effectively internally and externally to get things done. You strive to provide an excellent customer experience and take pride in consistently delivering a high quality output.

    You have:

    • a strong track record of working in a customer success/client relationship role with a proven ability for driving the long term success of a portfolio of customers
    • 3+ years of experience in a Customer Success or Account Management role in a SaaS platform environment
    • the ability to quickly understand a customer’s business and industry vertical
    • Experience using data to deliver meaningful customer outcomes as well as for tracking and improving your own performance
    • Proven ability to learn new technologies, preferably in the legal-tech space, with the ability to apply relevant learnings to a customer’s business industry or vertical
    • Excellent written, presentation and project management skills
    • Experience working with law firms and/or in-house legal teams in a consultative fashion an advantage

    A successful candidate will be able to evidence their ability to fulfil the personal and technical competencies outlined above. If you are ready to help shape the future direction of legal services, then please apply by email with a covering letter and CV to michelle.wakeling@thoughtriver.com

     

     

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    We are seeking Software Engineers to be responsible for developing our RESTful API and the interchange of data between clients and servers. Your primary focus will be the development of server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from varied front-end applications.

    Successful candidates will have a minimum of 1-year commercial experience working in a similar or related field.

    Responsibilities

    Designing, Developing and Maintaining the PHP RESTful APIs which underpin our product.

    Completing product work against ThoughtRiver’s application stack including new feature development and maintenance changes.

    Assessing new requirements in the form of stories; generating tasks, estimates, impact assessments.

    Ensuring own and team code meets PSR standards; completing unit tests.

    Adhering to technical development standards; working with Software Architect to implement architectural patterns.

    Providing support to operations team in terms of release planning and operational handovers; assessing issues arising in production which cannot be resolved by support teams.

    Ensuring all work is impact assessed and documented.

    Reporting To

    Head of Applications Engineering

    Technical Skills Required

    Essential

    A high degree of knowledge and experience with Modern PHP.

    A clear and demonstrable understanding of OOP principles.

    Experience working with frameworks such as Slim, Lumen, Silex etc

    Linux

    REST API development

    MySQL (or similar)

    Test-Driven Development, Domain-Driven Design – highly desirable

    Advantageous but not essential

    Python

    Javascript, modern JS libraries such as Angular, React or similar

    Rewards

    We offer all of our employees equity in the form of share options.

    Additionally, competitive salary, 25 days holiday per annum, 4% employer pension contribution.

    Person Profile

    Accomplished engineer who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability to work under pressure, enjoys a varied workload, and has excellent track record of self-development.

    Apply now

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    Our Data Science team work on problems to improve and perfect the results from our Fathom Contextual Interpretation Engine. Working with Product Owners and legal language experts, we identify complex areas of interpretation required for different types and formats of contracts, initiate research projects with specific goals, then transition these into the Fathom product alongside our Engineering teams. Utilisation of the latest techniques available is hugely important, and relish collaboration with specialist we partner with in both academia and AI-focussed businesses.

    Successful candidates will have strong academic background in this field, with minimum of 1-year commercial experience working in a similar or related field.

    Reporting To

    Head of Data Science

    Technical Skills Required

    Essential

    NLP; Machine learning; Python

    Strong plus

    Graph technologies (networkx etc)

    Experience with ontologies

    Relation extraction

    Unsupervised learning

    Test-driven development

    Domain-driven design

    Rewards

    We offer all of our employees equity in the form of share options.

    Additionally, competitive salary, 25 days holiday per annum, 4% employer pension contribution.

    Person Profile

    Accomplished data scientist who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability to work under pressure, enjoys a varied workload, and has excellent track record of self-development.

    Apply now

     

  • The Company

    ThoughtRiver addresses a fundamental problem for lawyers: you simply don’t know which part of a contract to focus on without reading it all. Our pre-screening technology automates this review process by reading the contract, answering key questions and suggesting what to do next.

    Established in 2015, we are a fast-growing UK-based company with a global client list. We work closely with Cambridge University and include technologies and lawyers at the heart our business. Our product encompasses leading-edge AI technology, an innovative legal ontology and one of the world’s largest legal intelligence data sets.

    The Role

    We are seeking an ambitious individual who cares about quality of service and provides excellent customer care and support. The successful candidate will work with all stakeholders in the business, ranging from customers, in-house lawyers, development and operations teams to ensure excellent product support and service availability. The role spans across two areas where you will be providing both application support and service management for multiple production and development environments.
     
    Responsibilities
    - Application Support
    - Monitor and respond to support tickets raised by the customer and internally within agreed SLAs
    - Undertake triage on support tickets raised, execute impact analysis and provide accurate classification of reported issues to ensure appropriate prioritisation
    - Initiate problem resolution by using knowledge base, problem replication and running diagnostic troubleshooting.
    - Work closely with development teams to resolve issues and provide good customer service. Ensure problem routing and escalation, when necessary
    - Deliver periodic ticketing reports in conjunction with SLAs
    - Provide input during sprint planning process; specifically, around bug management.
    - Work with Product Support lead to build automated processes to streamline support procedures
     
    DevOps Support
    - Working with QA and development teams to build, implement and support the release packages.
    - Work with the DevOps lead to assist with the deployment of hot fixes and maintenance releases
    - Provide service availability and capacity management for hosted services
    - Ensure service SLAs are met through regular monitoring of systems, backup and tested restorations
    - Onboard new customers and staff
    - Undertake installation and administration of local IT assets
    - In conjunction with DevOps lead, build and automate processes to streamline operations.
     
    Reporting To
    Delivery Manager
     
    Skills Required
    Essential
    - 3 years of experience as a product support engineer
    - 3 years of experience as a DevOps engineer
    - Usage of Linux operating systems
    - Exposure to Windows command line
    - Basic understanding of MySQL (or similar)
    - Exposure to Web / SaaS applications
    - Knowledge of agile working practices
    - Critical thinker and excellent problem-solving skills
    - Good and proven communication skills both written and verbally
    Advantageous but not essential
    - Scripting such as bash or python
    - Used Jira or Target Process
    - Usage of Bitbucket or equivalent tool
    - Understanding and exposure of Python & PHP programming languages
     
    Rewards
    We offer all of our employees equity in the form of share options. Additionally, competitive salary, 25 days holiday per annum, 4% employer pension contribution.
     
    Person Profile
    Accomplished Technical Operations and Support Engineer who relishes working in an ambitious, customer-driven company in the field of “expert systems”. Ability
    to work under pressure, enjoys a varied workload, and has excellent track record of self-development.
     
    The support engineer needs to be able to work independently but also be part of the team, have excellent interpersonal and communication skills and take responsibility for their role within the business.
     
    Hours of employment and on-call provision
    At ThoughtRiver, we have customers around the world. To provide excellent support coverage the Technical Operations and Support Engineer will be required to work staggered hours, ranging from 8am to 9pm Monday to Friday. There is
    flexibility around these hours, which will be discussed at interview. Alongside, there is an additional allowance to support an on-call rota.

     

    Apply now

  • Description

    At ThoughtRiver we are disrupting legal services by providing innovative solutions to commercial challenges that lawyers and businesses face. We use artificial intelligence to enable lawyers to identify and interpret key provisions in contracts for the purposes of insight, triage and risk management. The foundation for our intelligence is Lexible, our contract description framework.

    We have an opening for a legal technologist to join our team, support the work of our Content Squad and work at the cutting-edge of law and technology.

    This Content Squad owns our Lexible product, related applications and partner accreditation scheme. The squad also oversees legal data quality of our platform and helps build out-of-the-box content for our customers.

    You will work closely with a number of teams across the business: our Customer Success teams to support second line resolution of legal intelligence investigations and the creation of new Lexible content; computer scientists and data analytics experts in our Intelligence team to support the iteration of new machine learning models and ongoing improvement of the Lexible output; and with the Product Owner and operational QA testers to support the development of our Lexible authoring and training applications.

    If you are intellectually capable, technically adept, pro-active, meticulous and ready to challenge yourself in a new and emerging area, please get in touch.

    Essential Skills

    · Adept at analysing legal data

    · A technical empathy and understanding of machine learning principles

    · Prior success working in a collaborative, team environment

    · Excellent spoken and written English

    Advantageous but not Essential skills

    · Post qualification experience of commercial contract law

    · Prior involvement with technology solutions that support legal operations

    The Candidate You should be a technical commercial lawyer with a precise attitude to legal concepts and process. You will be highly logical, meticulous, ordered and rigorous in your approach. You will be persistent in your pursuit of perfection. You are adaptable, inquisitive and willing to learn new skills and approaches. You can engage with lawyers and technologists and enjoy adapting your communication style to suit the audience. You enjoy intellectual challenges and have an interest and understanding in legal technology.

    To apply please email your covering letter and CV to: rebekkah.provine@thoughtriver.com

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